Baylor Scott & White Urgent Care+ Mesquite - Mesquite, Texas

Kara Frazier

I took my brother into the center because his face was extremely swollen from an abscess on his tooth. We were greeted warmly by the young lady at the window as soon as we walked in. She proceeded to walk us through registration since was our first time being there. He was seen very quickly and was five. Extremely excellent care by the staff. We will definitely be using this center whenever he needs medical assistance. Thank you so much for your excellent patient care, being a healthcare worker myself I appreciated your quick assistance to help ease his pain. Godspeed!

Debra McDonald

It was so refreshing to be able to use the urgent care clinic for my visit. I am a Veteran and have always went to the VA, which is an all day affair. I was in and out just a little over an hour. The staff was great and efficient! Will return from now on!

Erika C

I started feeling sick the night before Christmas Eve. I was not able to sleep and began searching for appointment times at my nearest BS&W urgent care. I was able to schedule an appointment for that afternoon. Once there, check in and doctor wait time was pretty fast. I was in and out within an hour. Results for COVID, Strep and Flu were also pretty fast. They sent my prescription to my pharmacy which was also available right away. I highly recommend this location. Thank you to the doctor and staff for being available on Christmas Eve!

cathy Islas

Kerry Fitzgerald took good care of me. He made sure everything gets well taken care of but also recommend me to follow up with my primary doctor to be on the safe side. everyone there is so friendly and doctors are understandable. Thank you

Megan Carpenter

First I am 66 years old so I know when I have an inner ear infection. I've had them before, I know what they feel like. That's what I went in there for today.

But rather than listening to me the "doctor" decided to have someone clean out my very painful ear. The added pain from this put me into tears, being I was already in pain when I went in.

This was ridiculous and uncalled for, being other doctors there have listened and have given me an antibiotic in the past because they realize that my pain & symptoms are all due to an inner ear infection, like they were today.

Oh and the final diagnosis? An inner ear infection, just as I had originally said!

Also the wait time was ridiculous. We were there 3 hours, even with a scheduled appointment.

The receptionist area staff and the nurse who takes you back were all very good. I don't want them lumped in with the bad ones.

I don't know what changed, as they use to be good in the past, but I do not recommend them now. I will never return to this clinic.

Caitlyn Epps

Out of my 30+ years of life I have NEVER been to a medical office where the trash from getting blood drawn is left on the table where patients sit. I have never in my life been in as much pain as I’m in from the person drawing my blood. She made me support my own arm without a band, in a position I have never seen done at any Dr office, urgent care or ER. She hurt me so badly and I had blood GUSHING down my arm all over her gloves. I can barely bend my arm and am STILL bleeding, soaked through the gauze in less than 2 minutes. I was given Tina Paolucci card with a phone number that says it’s no longer a working number or it directs you back to a main menu to where you can not contact her via phone, I sent and email an am very doubtful she will contact me back. I have immediate concerns on who is drawing blood from patients here. I have never in my life bled this much and been in this much pain from simple blood work. Her bedside manner was absolutely horrible. No apologies no anything. And again left trash there. I have picture proof of my blood and the trash. I’m sure they will deflect this on me like this is normal but it is ABSOLUTELY not.

Al Schroeder

Quality and timely service.
Can’t thank u enough for your dealing with the problem. All staff were courteous, knowledgeable, responsive and timely.
Dr. was thorough and on point.
A great experience in a time of need.

Hilda Rojas

Easy to schedule appointment, waiting time at the lobby no more than 10min, once we got to the room the waiting time was ridiculous we wait more two hours to be seen by the doctor. When the doctor finally came into the room all she did was to check my daughter's ears. Not sure if I be back.